Five mistakes you might be making with your clients

Being an effective job coach means engaging with our clients and building trust and rapport with them, so we can help them move into employment easily.   

But, if you’re not engaged in your super job coach state, you might find you make these five really common oversights when working with your clients.   


How often do your perceptions and projections influence your ability to help ALL your clients? Do you take one look at a client and make a hasty judgement about their ability to find a job? As a coach, you must pay attention to how you perceive your clients and what you believe about them. 

If you believe that every client has potential, you’ll find supporting them much easier, because you’re committed to helping them overcome the barriers and blocks that might be in their way.  


This one is a biggie

How often do we default to asking the ‘Why’ question? For example, “Why didn’t you apply for that job?” “Why didn’t you go to the interview?” Asking your clients why questions won’t help you move forward with them. So, what can you ask instead? Try using questions that start with ‘What’, ‘How’ or ‘What if’ instead, and see what responses you get.  


Many of your clients may have unresourceful or limiting beliefs about their ability to find a job. For example, “I’m too old, no one will hire me”, or “There are no jobs!” These are big generalisations and beliefs that will hold your clients back. 

You can help them flip these beliefs from being unresourceful to resourceful by gently challenging their validity. For example, “What makes you think you’re too old?” “How do you know there are no jobs?” MORE Ways to Change Your Thinking is one of the most powerful tools you can use to flip beliefs.   


Sometimes, the outcome we want for our clients gets in the way of helping them get the outcomes they want for themselves. In other words, you want them to get a job you think will be right for them, without considering their values or strengths or interests. 

It’s essential to understand what’s important to your clients when it comes to working (e.g., flexible hours, hands-on work, security) and the types of activities that energise them, before finding any job and assuming it will be a good fit for them.  

If you’re finding it challenging to build trust and rapport with your clients, you need to develop your coaching skills. Our job coach certification course is the perfect way to help you feel more confident in helping your clients move into employment faster and more effectively. 

Job Coach Certification

Our Job Coach Certification Course helps you to understand more about the beliefs we hold about ourselves and how they can impact our ability to coach our clients towards better employment outcomes. Find out more about becoming a certified Bounce Job Coach.


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  1. The idea of asking leading questions like “what if” and “why not” can really enhance and advance this process.