The truth about employment services

The truth about employment services

We know that employment services can be a challenging environment to work in. Caseloads are high. KPI’s and targets always need to be met. And some clients experience complex and challenging barriers to finding sustainable employment which makes the job overwhelming and exhausting at times. 

To make things worse, there’s little support for frontline workers in the way of training and qualifications. 

According to the NESA Employment Services Workforce Report (2018), a lack of training, support, and qualifications for frontline workers is having a significant impact on the industry. 

Here are some of the hard facts about employment services: 

  • 64% of frontline workers have no formal training or qualifications. 
  • On average, frontline workers only stay in the role for 3 years. 
  • Caseloads are high – 148 clients for every 1 consultant.  
  • 8% of the employment services industry takes stress leave annually.  

And here’s the big one… 

Consultant turnover is at 32.8% – that’s too high for an industry built on helping people find employment!  


Qualifications specific to the role are scarce, and those that do exist are ineffective when it comes to influencing and creating real and lasting behaviour change. And with the changes coming as a part of Enhanced Services in the NESM, there’s never been a more important time to give consultants the professional development they desperately need. 

The bottom line – employment consultants need a new set of skills. They need specific, tailored and targeted skills that will help them shift their clients from disengaged and disadvantaged to empowered and employed.  

They need coaching skills.

So what’s the solution?

Bounce Job Coach Certification

We created Bounce Job Coach Certification for frontline staff as a way of boosting client engagement and increasing sustainable employment placements.

Bounce Job Coach Certification will give frontline workers a coaching certification that will not only help them in their world of work, but the skills are incredibly transferable and can be applied in every aspect of life. 

The benefits of coaching are many; 80% of people who receive coaching report increased self-confidence, and over 70% benefit from improved work performance, relationships, and more effective communication skills. And for organisations that invest in coaching professional development – 86% of companies have  reported that they recouped their investment on coaching and more (source: ICF 2009).

Bounce Job Coach Certification is an online course is delivered  through our new training hub – The Way Finders Academy. 

It features:

  • Four modules of dynamic learning complete with downloadable workbooks.   
  • Over 40 engaging and interactive video lessons 
  • Assessments and quizzes. 
  • Regular live Zoom sessions to deepen the learning and explore concepts further. 
  • A Private Training Group for Q&A and peer support. 
  • 24×7 support from the Bounce team.

Imagine having staff with the skills to easily manage their caseloads, support their clients effectively and meet their KPI’s, all while staying on top of stress and overwhelm! 

How good would that be?  Find out more about Bounce Job Coach Certification here

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