Helping your clients just got a whole lot easier !

Does any of this sound familiar…?

If so, then you already know how challenging it can be to work in employment services.

That’s what inspired us to build this eLearning space!

We’ve heard from the industry about all the hard things, and we are committed to making it better.
 We know that when a workplace has a culture of positive wellbeing, people thrive at work. 

Imagine if you had somewhere to go whenever you felt frustrated, overwhelmed or unsure of what to do with a challenging client?

How good would it be to get a real-time response to any of your questions like "What do I do when my clients won't answer my calls"?

What if you could find a quick and easy way to get on top of your caseload?

How good would it be to share your wins if you've had a great day and helped someone change their life?

Introducing the
Way Finders Academy

The Academy is a positive wellbeing & eLearning space dedicated to supporting frontline workers, managers and leaders in employment services to be their best at work, every day.

Our professional development programs and courses have been specially designed to give employment services staff the right skills and knowledge to change the way they work. It’s packed with in-depth, practical training and resources on all aspects of coaching, communicating and building strong relationships with clients, that lead to better job placements.

PLUS, it has all the community support you need to develop your skills so you can reach your full coaching potential. There’s nothing quite like this anywhere in the world!

Welcome Page

The Way Finders Academy will

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Help you become an outstanding Job Coach, who gets consistent and meaningful employment outcomes with clients, all while managing the expections of your employer.

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Build your coaching knowledge, confidence and credentials so you can apply the techniques and methodologies easily and effortlessly – just like riding a bike!


Give you all the tools you need to better manage your energy & emotions, your time, your caseload, and feel more organised. Your health and wellbeing is our priority!


Tap into the collective knowledge & experience of a community of Job Coaches and experts who are there to support each other to achieve a common goal.


Give you a new set of exciting, valuable, and transferable soft skills that you can apply to any part of your life including with your family, work and local community.

Kombie White

Show you exactly how to coach for change! Scientifically-backed and expertly executed, here is where you’ll see what makes Bounce soft skills training world-class!

Way Finders Academy is based on 3 pillars

World-class professional development & training

Become a Certified Job Coach by accessing our extensive course library & attend regular live training & member Q&A sessions.

Exclusive tools & member-only resources

Tools, scripts, downloads, templates, checklists and more – plus receive special perks & discounts for exclusive training programs.

An active, engaged and  supportive community

Feedback and support from fellow Way Finders and experts who have the same experiences as you.

A Space for Employment Services Staff

If you work in employment services, you’re just seconds away from all the essential training, advice and support you need to help your clients find their way into work. 

Meet the Way Finders

Hi, we’re the team from Bounce Australia, and we’ve spent over 15 years coaching, mentoring and training thousands of people to find their way!

Bounce is a group of people committed to making positive changes in people’s lives. Since 2006, we’ve been delivering training and professional development that focuses on work-readiness, wellbeing & mindset, and workplace training & coaching. 

Our training programs are based on the most current scientific research around wellbeing, positive psychology, social science, behavioural nudging and emotional intelligence. Our programs have impacted the lives of tens of thousands of people across Australia, New Zealand, the USA and the UK.

In 2020, we realised that the best way to help job seekers was to first help the people that help them – the people on the frontline inside employment services. We decided to take all of the knowledge and experience we had from working with job seekers and use it to help all the employment consultants, case managers, career counsellors and job coaches that work directly with job seekers.

And so the Way Finders Academy was created. This space is dedicated to anyone who works with the unemployed, underemployed or those that have just lost their way. Become a part of our community, so you can help people find their way too!

Who's accessing the Academy right now...?

All Academy Members get...

Immediate access to our free training archive 

We have a library of content for you to dive straight into as soon as you join, from full courses on topics ranging from working with disengaged clients to rapport building mastery to quick-win tutorials on asking great questions and expert workshops that deep dive into specific strategies and methodologies.

Learn what you need, when you need to, from wherever you want. Check out the Courses on offer and the digital badges (or micro-credentials) available. 

A thriving, supportive community

Imagine if you had a supportive place to head straight to and ask for support or advice, or vent about something that’s bothering you?

Our community is the heart of the Academy and the place to go for all your questions, to ask for feedback, to gain support, and get to know other job coaches just like you.

We may be biased, but we happen to think our members are amazing with a whole range of skills and expertise, and they make the Academy forum an incredible resource to turn to whenever you need it.

Coaching scripts, templates, cheatsheets and workbooks 

We’ve done the hard work for you and compiled a range of simple, yet highly effective done-for-you coaching scripts that you can follow, resume templates you can use, and posters, guides and workbooks you can download and use yourself and with your clients.

There’s loads inside our resource library for you to access!

Get rewarded for learning! 

We’ve created Academy Rewards as a way of recognising your efforts and participation level. The more you do inside the Academy, the more you will be rewarded! 

Course Achievements are awarded every time you complete one of our online learning programs. You can even achieve Academy Coins which can be redeemed for real cash, on any of our paid products. Share your achievements on your social media platform and get recognition for your commitment to personal development. 


Real People. Real Challenges. Real Outcomes


Join now for FREE!

Once you register to join the Way Finders Academy, you’ll have access to a dashboard and profile area. Think of it like your very own social media account that’s secure, private and free from trolls, spam and advertising! It’s 100% dedicated to helping you be the best employment consultant you can be.

You can login whenever and wherever you like via a computer, tablet or smartphone. You will receive realtime notifications anytime someone replies to your posts or mentions you on the site.

Frequently Asked Questions

If you work with anyone looking for employment, this space is for you. You might be a frontline worker in an employment provider or career centre, or you may be a career counsellor at a school or university, or you might be a caseworker in a not-for-profit or social enterprise that works with unemployed people. Whichever role you play – if you work with job seekers, this is your place! And it doesn’t matter if you’ve been in the job for ten months or ten years, you can always learn new skills! If you’re still not sure – have a look at this behind the scenes video, so you can see how good it is for yourself!

Your time is very precious. We get it! But, when you think about all the time you’ve spent with clients that haven’t made progress, or how much time you spend doing things you shouldn’t have to do (like filling in their paperwork), wouldn’t you like to get some of that time back? By developing your coaching skills through the Way Finders Academy, you’ll be able to gain so much time back because you’ll be able to coach your clients to do so much more themselves! Perhaps even think about how much time you might spend scrolling Facebook or Instagram… wouldn’t it be so much more beneficial to scroll a platform dedicated to helping you perform better in your job? It’s also essential that you look after yourself and dedicate time to self-care and wellness. When you join the Academy, you’re taking care of yourself by investing time into your personal and professional development and building your emotional intelligence skills. It’s a win-win!

The Way Finders Academy is, above all else – a learning platform. It’s full of professional development opportunities that have been specifically designed for you and the work you do. Think of it like training-on-tap – you can access it anywhere and anytime you like. And best of all – you have direct access to US! Our coaches and trainers are on the site regularly, and they will happily help you and answer any questions you have!

Most definitely! Unlike some social media platforms that are open to trolling and spamming – our forums are a safe place for you to ask anything! There are no stupid questions inside the Academy. It’s a space where we encourage growth mindsets and open hearts, and we want you to feel like you can be yourself. You have full control over who can see your profile, contact you, and you can report anything you consider inappropriate. If you’re still unsure, check out our Community Guidelines.

We want you to be able to access the team at Bounce and our world-class coaching strategies and training whenever you need! Because at the end of the day, if you’re a great job coach, you’ll help your clients find their way, and that’s our mission! There is an opportunity inside the Academy for you to upskill and achieve certifications and mastery if that’s what you’d like to pursue and there’s a cost associated with some of these course.

We know that once you’re in the Academy, you’re going to love it! But if for any reason you wish to have your account removed, you can simply contact us at and we’ll take care of the rest. You can re-join any time you like risk-free as the site is FREE for you to access.   

Some of our courses feature digital badges. Digital badges are an exciting new way to keep track of your training and professional development records. Find out about our digital badges here.

What’s on the inside?

If you’re still not sure what to expect, check out this sneak-peek video. 

Don’t miss out on accessing some of the most valuable tools, resources and training for people working in employment services. Join the Academy today and start coaching your clients to better employment outcomes!  


Become a certified Job Coach

The Way Finders Academy is where you go to become a certified Bounce Job Coach.
The course is delivered through our expertly-developed learning platform inside the Academy.
 Bounce Job Coach Certification is the must-have training for anyone working in employment services.  

The WayFinders is moving! The site will be deactivated as of the 2nd of September, 2024. Want to transfer your account?